1. Introduction

Welcome to Heritage Park Sales at heritageparksales.com .

We respect your privacy and are committed to protecting your personal information in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, its Implementing Rules and Regulations, and other applicable Philippine laws.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, submit an inquiry, request a quotation, schedule a site visit, or contact us through our website or social media platforms.

2. Who We Are

Heritage Park Sales provides information and inquiry facilities relating to Heritage Park memorial lots and other memorial-related products and services.

Personal Information Controller: [Insert the complete legal name of the responsible individual or registered business.]

Website: https://heritageparksales.com/

For privacy-related questions or concerns, please use the contact details provided in Section 16.

3. Personal Information We Collect

Depending on your interaction with us, we may collect the following information:

• Full name
• Mobile or telephone number
• Email address
• Preferred memorial lot type and budget range
• Preferred payment arrangement, if voluntarily provided
• Preferred appointment date and time
• Messages, inquiries, and information you voluntarily provide
• Information needed to prepare quotations or assist with transactions
• Technical information, such as IP address, browser type, and website usage data, where collected through website logs, cookies, analytics, or similar technologies

Please do not submit sensitive personal information unless it is necessary for a specific transaction and appropriate safeguards are in place.

4. How We Collect Information

We may collect personal information when you:

• Complete a contact or appointment form on our website
• Request a quotation or memorial lot information
• Contact us by email, telephone, or Messenger
• Submit a Facebook or Instagram lead form
• Schedule a site visit or request a sales consultation
• Visit or interact with our website, where technical data is collected

We may also receive information from authorized service providers that help us manage inquiries, communications, and appointments, subject to applicable privacy requirements.

5. Purposes of Processing

We may use personal information to:

• Respond to inquiries and requests for information
• Provide memorial lot details and quotations
• Explain available payment arrangements
• Arrange, confirm, and manage site visits
• Follow up on inquiries and assist prospective clients
• Prepare or process transactions when requested
• Maintain appropriate customer service and business records
• Improve website functionality and services
• Send relevant marketing communications where legally permitted
• Comply with applicable legal and regulatory obligations
• Protect our website and business operations against misuse or fraud

We will not use personal information for purposes incompatible with those disclosed to you unless otherwise permitted by law.

6. Lawful Basis for Processing

We process personal information only when an applicable lawful basis exists under the Data Privacy Act of 2012 and its implementing rules.

Depending on the circumstances, this may include your consent, taking steps at your request before entering into a transaction, fulfilling contractual obligations, complying with legal obligations, or pursuing legitimate interests that do not override your fundamental rights and freedoms.

Where processing is based on consent, you may withdraw your consent, subject to applicable legal requirements and any other lawful basis for continued processing.

7. Disclosure and Sharing of Information

Where necessary and lawful, personal information may be disclosed to:

• Authorized sales representatives handling your inquiry
• The company or organization responsible for the memorial products or services you are requesting
• Service providers supporting our website, communications, appointment management, or customer relationship systems
• Meta Platforms and relevant service providers when you submit inquiries through Facebook or Instagram
• Government authorities, regulators, courts, or other parties when disclosure is required or permitted by law

We take reasonable steps to ensure that authorized recipients handle personal information appropriately. We do not authorize its use for unrelated purposes without an appropriate legal basis.

8. Facebook and Instagram Lead Forms

If you submit a lead form through Facebook or Instagram, information you provide may be processed by Meta Platforms under its own privacy policies and by the party responsible for handling your inquiry.

We may use submitted information to contact you, provide requested memorial lot details, prepare quotations, discuss payment arrangements, and schedule site visits.

Please review Meta's Privacy Policy: https://www.facebook.com/privacy/policy/

9. Cookies and Website Technologies

Our website or its service providers may use cookies, server logs, analytics tools, or similar technologies to support functionality, security, performance measurement, and user experience.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies. You may manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

The actual cookies and tracking technologies used depend on the website's configuration and installed services.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, manage inquiries and transactions, comply with legal obligations, resolve disputes, or establish, exercise, or defend legal claims.

Retention periods depend on the type of information and the purpose of processing. When personal information is no longer necessary, it will be securely deleted, anonymized, or disposed of, subject to applicable legal and regulatory requirements.

11. Data Security

We implement reasonable organizational, physical, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

Access should be limited to authorized individuals who need the information for legitimate business purposes.

No website, electronic communication, or storage system can be guaranteed to be completely secure. In the event of a personal data breach, we will take appropriate action and provide notifications where required by applicable law.

12. Your Data Privacy Rights

Subject to applicable law, you may have the right to:

• Be informed about the processing of your personal information
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request blocking, erasure, or destruction where legally applicable
• Seek damages where provided by law
• Lodge a complaint with the National Privacy Commission, subject to applicable requirements

To exercise your rights, contact us using the information provided in Section 16. We may request reasonable verification of your identity before acting on a request.

Certain requests may be subject to legal exceptions or recordkeeping obligations.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, or other services. These third parties maintain their own privacy policies and practices.

We are not responsible for the privacy practices of third-party websites that we do not operate. We encourage you to review their privacy policies before providing personal information.

14. Children's Privacy

Our website and inquiry services are intended for individuals who can lawfully make inquiries and transactions. We do not knowingly collect personal information from children where such collection is prohibited or requires authorization that has not been obtained.

If you believe that a child's personal information has been collected improperly, please contact us so that the matter can be reviewed and appropriate action taken.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, information-handling practices, or applicable legal requirements change.

The updated version will be published on this page together with a revised effective or last-updated date. Where required by law, we will provide additional notice or obtain consent for material changes.